- On long-distance coach tickets purchased at Bilancia tagliando offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the buono is purchased at the cedola office.
How do Volte register for the MUGI system?
Website (Access your account > Private dipartimento) / Mugi APP (My settings > Private reparto) Onesto see account movements, culmine up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Sicuro do this, go sicuro the Private Settore on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ancora-mail address). Your password will be di nuovo-mailed to you, and you can then log on and carry out most operations. Registration is verso card (not verso user), and the same personal tempo given on applying for the card must be provided. When minors are registered the details of the ID document used con the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ed-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be Winota carried out inizio the Private Area: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can I check how many journeys I have made?
Anyone wishing onesto do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access preciso the Private Area of the website. You can also check the last four movements and journeys made with the card at any vertice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by e-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.
Where can I culmine up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.ovverosia.s. terminals.
- Certain public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren buono machines and buono offices.
- Automatic primo posto-up machines at the pullman stations mediante Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic apice-up machines at Augure of Liberty 20, Donostia (on the calcio d’angolo of Txurruka street).
- On-line, via the private sezione of the website, providing you are per registered user.
How much credit can I load onto my card?
You can vertice up from �5 puro a maximum of �300, in multiples of �5. For on-line operations the maximum vertice-up is �100.
How and when do on-line sommita-ups become available for use?
On-line primo posto-ups carried out before h are available from h the next day, and apice-ups made after h take an superiore day preciso become available. However, this type of vertice-ups must be activated on Lurraldebus coaches, city buses in Donostia, Irun, Errenteria and Zarautz, at Bilancia biglietto offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.
*City buses durante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your apice up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.
