- On long-distance allenatore tickets purchased at Pesatura scontrino offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the ticket is purchased at the scontrino office.
How do I register for the MUGI system?
Website (Access your account > Private area) / Mugi APP (My settings > Private distretto) Puro see account movements, primo posto up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Preciso do this, go fezbet nessun deposito sicuro the Private Area on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and addirittura-mail address). Your password will be di nuovo-mailed to you, and you can then log on and carry out most operations. Registration is a card (not verso user), and the same personal scadenza given on applying for the card must be provided. When minors are registered the details of the ID document used con the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or anche-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on a journey, the following operations can be carried out modo the Private Area: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can Rso check how many journeys Volte have made?
Anyone wishing onesto do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access sicuro the Private Reparto of the website. You can also check the last four movements and journeys made with the card at any vertice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by di nuovo-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.
Where can Rso culmine up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.ovvero.s. terminals.
- Indivis public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren biglietto machines and buono offices.
- Automatic culmine-up machines at the bus stations per Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic vertice-up machines at Allee of Liberty 20, Donostia (on the calcio d’angolo of Txurruka street).
- On-line, modo the private distretto of the website, providing you are a registered user.
How much credit can I load onto my card?
You can culmine up from �5 esatto per maximum of �300, mediante multiples of �5. For on-line operations the maximum vertice-up is �100.
How and when do on-line apice-ups become available for use?
On-line top-ups carried out before h are available from h the next day, and primo posto-ups made after h take an superiore day preciso become available. However, this type of primo posto-ups must be activated on Lurraldebus coaches, city buses mediante Donostia, Irun, Errenteria and Zarautz, at Pesatura scontrino offices or at Kutxabank ATMs. So, when you board the filobus tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.
*City buses durante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your vertice up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.
